Register October 3, 2017 - Emotional Intelligence: What Makes a Good Leader?

IQ and technical skills are important, but the ability to manage one's emotional response or emotional intelligence is essential to successful leadership. Identify the five key competencies associated with emotional intelligence and explore how emotional intelligence operates at work, as well as its relationship between emotional intelligence and effective performance. 


Register October 4, 2017 - Writing Techniques for Improved Communication

Improve the quality and impact of your written communications by using practical communication tips relevant to the workplace. Emphasis is placed on how to increase the readability of the written word and on using punctuation to improve understanding. 


Register October 12, 2017 - Becoming a Kaizen Leader

The Japanese word for continuous improvement is “Kaizen”. This class explores what it takes to go to the “next level” personally and professionally. It provides methods and tools for you to start or continue on your leadership journey and strategies on how to apply the principles to your daily routine; increasing your personal and leadership effectiveness. 


Register October 18, 2017 - Secrets to Powerful Presentations

Anytime you are called on to communicate, to persuade, to convince, you make a presentation. Are your presentations dynamic? This interactive seminar is for everyone who sells ideas, talks to groups, or delivers information through oral communication. It is designed to start you on your way to becoming organized, confident, and connected with your listener. 


Register October 24, 2017 - Public Information Law

Ohio's public records law sets the rules for what's confidential and what's not. Every government employee should know what records citizens are allowed to see. This seminar thoroughly explains Ohio's Public Records Act including how to provide information to reporters without violating the law and how to effectively communicate your agency's activities in a way that will protect you from lawsuits. 


Register October 25, 2017 - Civility, Engagement and Performance Optimization

Failure to address uncivil behavior increases the likelihood of staff disengagement and leads to an overall decrease in performance. Learn how to recognize and address the factors contributing to incivility and how to positively influence choices for civility. The result will be enhanced employee and organizational success. 


Register October 26, 2017 - Diffusing Difficult Behaviors

A career in public service often puts you in situations where you encounter difficult behaviors and situations. Learn to identify and manage challenging people and situations. Practice the tools and techniques of interpersonal communication to defuse problematic behaviors, and resolve thorny situations. 


Register November 7, 2017 - Innovative Leadership: New Approaches for the Public Leader

In today's dynamic world, leadership and innovation play a critical role in both individual performance and the long term success of any organization. Innovative Leadership is designed to help you perform the critical self-evaluation needed to refine your leadership skills and to apply new paradigms for optimizing innovation and delivering results. 


Register November 8, 2017 - Bold Leadership

All leaders face opposition, uncertainty, and change. Those who face this reality in a bold and positive manner increase their chances of leading successfully. Learn how to achieve results through confident and courageous leadership, drawing from and respecting the opinions of others. 


Register November 9, 2017 - Being the Best Boss

What does it take to be a Best Boss? This interactive seminar will give you the leadership tools and techniques needed to be a Best Boss. Participants will complete a self-assessment instrument to better understand their leadership style and will learn Best Boss practices, including how to focus their leadership efforts on Smart Work, encouragement of ownership, building employee competence, and connecting people with a purpose. 


Register November 14, 2017 - A Leader’s Voice: Communication Skills to Achieve Results

Without a good communication process your ability to influence people drops considerably. A key component of leadership is intentional influence. This seminar explores advanced communication strategies which directly affect your effectiveness as a leader. You'll learn how to establish a vision, goals and how to communicate your leadership thinking, to ultimately increase your success. 


Register November 15, 2017 - Basics of Project Management

This seminar is an overview of project management, covering the tools, techniques, and balance between the art and science of managing projects and managing people. Part analytic and technical skills and part people skills, you will gain a better understanding of simple, yet effective, techniques for ensuring that projects meet your goals. 



Register November 16, 2017 - Meetings That Work

Time is precious and meetings that rob us of valuable time can cause stress and frustration. Discover the secrets of meetings that work. Learn tools that will help you to more effectively engage participants in active roles, increase buy-in and ultimately accomplish organizational goals. 


Register December 5, 2017 - Practicing the Art of Leadership

Successful leadership occurs when followers move past dutiful agreement, and towards leaders, who promote shared learning, develop a common understanding of goals, and together create a shared values system. Whether you are a current or future leader, this seminar opens the door to understanding the art and skills necessary for developing teams and followers. 


Register December 6, 2017 - Managerial Writing for Results

No aspect of a manager's job is more important to success than communication, particularly written communication. Your written documents can make a powerful and potentially permanent statement about you and your organization. This seminar will provide you with techniques to sharpen your writing skills. Topics include the writing process, strategies for revising and editing, and the relationship between writing and effective leadership. 


Register December 7, 2017 - Mediation Skills

Interested in becoming a more effective problem solver in your work setting? Learning about the mediation process can help. Mediation is a process in which a neutral thirdperson assists parties in reaching a voluntary agreement. This seminar will introduce you to the seven-stage mediation process, and through interactive exercises will help you to develop the skills necessary to be an effective mediator. 


Register December 13, 2017 - Planning with Purpose and Vision

A common expectation of today's leader is the ability to purposefully plan with the goal to uplift and propel an organization forward. Through interactive individual and small group activities this seminar will help you to learn and apply the principles and components of effective strategic planning to set priorities, maximize resources, establish agreement on outcomes and results, and to ultimately achieve your organization's future successes. 


Register January 9, 2018 - Charge-up Your Motivation

One key to success is the ability to know what your motivators are and how to leverage them for positive outcomes. This seminar will teach you about the Enneagram and how you and others are driven by one of 9 core motivations. Deeper than personality systems which merely describe our behaviors, the Enneagram shows why we exhibit those behaviors, and indicates pathways for personal growth. 


Register January 10, 2018 - Stock Your Toolbox: Pre-Supervisory Skills and Practices

The best employees don't always make the best supervisors, at least not without the proper training. New supervisors can be overwhelmed by the conflicting demands of customers, management, and their co-workers turned subordinates. Today's potential leaders need practical, skill-specific training before being promoted to leadership positions. In this practical and comprehensive seminar, you will acquire the tools needed to make a smooth transition from employee to leader. 


Register January 11, 2018 - Social Media Strategies for Public Service

For the public sector social networking has the power to re-link a community; as digital communication can be useful in policy making, citizen engagement, and public safety. Leveraging the use of social media platforms, agencies can redevelop close bonds with community stake holders, connecting with them on an individual level. 


Register January 18, 2018 - Working with Colleagues and Superiors: The Art of Influencing

Others

Workplace relationships are more than the superior subordinate relationship. They involve working with persons from other areas of your own organization as well as employees from outside organizations. Participate in self-assessment and skill-building activities to help you build positive working relationships in a variety of work situations. 


Register January 23, 2018 - Effective Delegation

The most successful managers know when to delegate, what to delegate, and how to be an effective delegator. This seminar offers a comprehensive, step-by-step approach to the art of delegation including what should or should not delegate, whom to delegate to, and effective delegation strategies. 


Register January 24, 2018 - Time Management Solutions for Productivity and Satisfaction

Customers are waiting, your employees want a decision, and the boss is on the phone… Time is a precious resource, and managing it well gets great rewards. This seminar gives you a variety of practical tools to overcome time wasters and focuses on the skills needed to improve productivity and increase your overall job satisfaction. 


Register January 25, 2018 - Creating J. O. Y. in the Workplace: Inspiring Teams through Inclusion

High performing teams include an environment that is a Judgment Free Zone, where everyone owns their behavior, and everyone on the team yearns to overcome their current circumstance. Learn how to create a work environment that includes J.O.Y., where backgrounds, gifts and talents are maximized and welcomed! 


Register February 13, 2018 - Becoming a Kaizen Leader

The Japanese word for continuous improvement is “Kaizen”. This class explores what it takes to go to the “next level” personally and professionally. It provides methods and tools for you to start or continue on your leadership journey and strategies on how to apply the principles to your daily routine; increasing your personal and leadership effectiveness. 


Register February 14, 2018 - Mastering a Multigenerational Mindset

Generational differences at work affect teamwork, productivity, and effective service. Learn to recognize these differences and to develop strategies which improve generational workplace leadership, communication, and mentoring. 


Register February 15, 2018 - Introduction to Grant Writing and Grant Research

Created for those with little or no grant experience, this introductory seminar combines instruction with practice in writing grant proposals and finding funding sources. Learn about the overall process for writing a grant proposal, review and practice writing the basic elements required in most grant proposals, and investigate the best practices for an online search for funding sources. 


Register February 20, 2018 - Secrets to Powerful Presentations

Anytime you are called on to communicate, to persuade, to convince, you make a presentation. Are your presentations dynamic? This interactive seminar is for everyone who sells ideas, talks to groups, or delivers information through oral communication. It is designed to start you on your way to becoming organized, confident, and connected with your listener. 


Register February 21, 2018 - Leading Out Loud

Empowerment is a key element in building successful teams. Whether you are a team leader or team member, developing self-esteem and confidence allows you to deepen group relationships, illuminate your talents and discover the power you have to make a difference. 


Register February 22, 2018 - Attitude and Accountability

Creating accountability is the number one personal, managerial and leadership challenge facing individuals and organizations today. While many people recognize the urgent need for accountability, few know how to create or maintain it. Embrace the key lessons of personal accountability - learn how to rise above our circumstances to do what it takes to attain the desired results. 


Register March 6, 2018 - Difficult Conversations, Positive Outcomes

No matter how competent we are at communicating, we all have conversations that cause anxiety and frustration. In these situations it is easy to become defensive, to lose our temper, or to become confrontational. Gain techniques for more productive communication and problem solving, including a step-by-step approach for holding your toughest conversations with less stress and more success. 


Register March 7, 2018 - From Manager to Coach: How to Positively Influence Performance

Developing a successful coaching relationship with employees can build mutual trust and respect and can motivate employees to great success. Good coaches look for ways to leverage strengths and to overcome barriers to improving performance. They know how to bring out the best in their most valuable resource: people. Discover the key concepts and skills needed to coach your employees to optimum work performance. 


Register March 13, 2018 - Basics of Project Management

This seminar is an overview of project management, covering the tools, techniques, and balance between the art and science of managing projects and managing people. Part analytic and technical skills and part people skills, you will gain a better understanding of simple, yet effective, techniques for ensuring that projects meet your goals. 


Register March 14, 2018 - Creativity: Shifting Your Mind, Finding Your Possibilities

You are creative and have the ability to think beyond your limits. Unlocking your creative abilities can help you to develop both personally and professionally and to better position yourself in today's competitive work environment. Learn when you are most creative, how to harness your creativity, how to simplify complicated concepts, strategies to expand your comfort zone, and fun techniques to keep your mind alert. 


Register March 20, 2018 - Practicing the Art of Leadership

Successful leadership occurs when followers move past dutiful agreement, and towards leaders, who promote shared learning, develop a common understanding of goals, and together create a shared values system. Whether you are a current or future leader, this seminar opens the door to understanding the art and skills necessary for developing teams and followers. 


Register March 22, 2018 - Lose the Drama: Strategies for Peak Performance

Today's leaders and managers often find themselves wasting precious energy dealing with workplace drama instead of focusing on productive work. Learn how to negotiate and diffuse the drama in your organization and replace it with results. 


Register April 3, 2018 - Technical Writing: Define, Organize, Deliver

Developing an effective process to deliver technical documents is beneficial to you and your organization. As a technical writer, you are responsible for transmitting factual information, but more importantly you shape that information for your particular audience's use. This seminar offers you strategies and hands-on opportunities to develop technical writing that is audience-appropriate and relevant to stakeholders. 


Register April 4, 2018 - Construct Your Credibility

You have good ideas on how to work better with the public, your colleagues and other agencies. Therefore getting your ideas heard is crucial the success of the agency. Learn innovative ways to effectively present your point of view and persuade others to understand your position on an issue or topic. 


Register April 5, 2018 - Change Management for Leaders

A critical realization in change management is that change only takes place when individuals act/behave differently. Thus the key to successful change management relies on leadership understanding the critical components for the effective transition from existing conditions/behaviors to those of the vision for enhanced performance. 


Register April 10, 2018 - Emotional Intelligence: What Makes a Good Leader?

IQ and technical skills are important, but the ability to manage one's emotional response or emotional intelligence is essential to successful leadership. Identify the five key competencies associated with emotional intelligence and explore how emotional intelligence operates at work, as well as its relationship between emotional intelligence and effective performance. 


Register April 17, 2018 - Interpersonal Communication Skills

Organizational attitudes, norms and individual styles constantly affect the quality of your interactions within the workplace. Problem solving, job satisfaction and positive relationships all rely on how well you communicate and relate to colleagues. Assess your individual communication style and learn how to leverage your own style to improve workplace communication and job satisfaction. 


Register April 18, 2018 - Delivering Customer Service with Style

Customers today have high expectations and demand attention to their needs providing unique challenges for the public service professional. Maximizing your communication skills are vital to improving service, working with clients and building relationships. You will be introduced to four customer behavior styles and techniques to help you improve your service with each style. 


Register May 8, 2018 - A Leader’s Voice: Communication Skills to Achieve Results

Without a good communication process your ability to influence people drops considerably. A key component of leadership is intentional influence. This seminar explores advanced communication strategies which directly affect your effectiveness as a leader. You'll learn how to establish a vision, goals and how to communicate your leadership thinking, to ultimately increase your success. 


Register May 9, 2018 - Fully Engaged: Achieving Work/Life Balance

In our fast paced culture we have more on our To Do lists than ever before. Although we can't expand the number of hours in a day, we can learn how to get more done by better managing and renewing our energy resources. The key is to achieve a work/life balance. Gain the strategies to achieve this balance and to move forward with increased energy and overall life satisfaction. 


Register May 10, 2018 - Being the Best Boss

What does it take to be a Best Boss? This interactive seminar will give you the leadership tools and techniques needed to be a Best Boss. Participants will complete a self assessment instrument to better understand their leadership style and will learn Best Boss practices, including how to focus their leadership efforts on Smart Work, encouragement of ownership, building employee competence, and connecting people with a purpose. 


Register May 15, 2018 - Teamwork: Moving from Dysfunction to High-Performance

Is your team functioning to the best of its ability? Getting work done in the 21st century relies on technology and teamwork. The technological component can be designed, updated and supported 24/7; the team element - that is another story! This seminar will help you to analyze team performance, identify effective and ineffective team behaviors, and implement strategies for more productive teamwork. 


Register May 16, 2018 - Working with Colleagues and Superiors: The Art of Influencing

Others

Workplace relationships are more than the superior subordinate relationship. They involve working with persons from other areas of your own organization as well as employees from outside organizations. Participate in self-assessment and skill-building activities to help you build positive working relationships in a variety of work situations. 


Register May 17, 2018 - Coach Yourself to Success

Career coaching is a highly effective way to further your career. Learning the techniques professional life coaches use to affirm and inspire their clients can better position you for professional success. This interactive workshop teaches you to coach yourself using the important techniques learned. It will challenge the perspectives you hold about yourself, your work, and the opportunities available to you. 





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