Jennifer Teal studied urban planning and public administration as an undergraduate at Miami University and earned a Masters of Public Administration at George Mason University. Her commitment to public service has led to nearly 20 years working in all levels of government - from working on Capitol Hill as an aide to Congressional lobbyists, developing budgets for multi-billion dollar Defense and Homeland Security programs to managing the daily operations of a Stormwater utility and serving as CFO of a successful suburban community.
Most recently, Jennifer worked as the City Administrator for the City of Gahanna, Ohio where she oversaw daily operations, managed the annual budget process, led the City's first citywide results-oriented strategic planning process and developed the Lean Gahanna program.
Jennifer earned a Lean Six Sigma Black Belt in 2016 and her commitment to empowering others to challenge "the way things have always been done," has led to the implementation of numerous of lean management processes to improve the efficiency and quality of government services.
Her areas of focus include helping organizations create a culture of innovation and continuous improvement through engaging employee training, Lean project facilitation and mentoring, facilitating large-and small scale strategic and business planning projects, and creating engaging and informative content and learning opportunities for fellow public sector innovation enthusiasts.
This commentary is intended as an addendum and recent update to the original research article published in World Affairs, “The High Representative in Bosnia-Herzegovina: The Unusual Institutional Arrangement of a Non-Authoritarian, yet Controlled, Democracy”