Podcast: A Recipe for Negotiation

Kwame Christian, CEO of the American Negotiation Institute, business lawyer and bestselling author, knows that mutual understanding leads to a workable path forward in times of conflict. He’s developed a recipe for successful negotiation, which he shares through his podcast, “Negotiate Anything,” and two bestselling books, “Finding Confidence in Conflict” and “How to Have Difficult Conversations About Race.” His recommendations: Diffuse strong emotions by asking questions to understand and acknowledge others’ perspectives to set a foundation for effective communication. Create a connection by listening well and empathizing and building trust. Then, persuade action through compassion, conversational leadership and joint problem-solving. 

For more than 50 years, public and nonprofit professionals have relied on the Glenn College’s Management Advancement for the Public Service (MAPS) courses to improve management and leadership skills. Develop more negotiation and communication expertise in the June courses “Communication Skills Bootcamp for Public Service Professionals” and “Navigating a Multi-Generational Workspace.”